ThPA S.A. has designed and implements a Quality Management System in conformity with the requirements of the International Standard ELOT ISO 9001:2015, to meet the expectations of modern-day business and ensure the ongoing improvement of its services with a view to achieving optimum customer satisfaction.
The Quality Management System was designed based on the needs and aspirations of ThPA S.A. and in accordance with the legal and regulatory requirements of the applicable Greek and EU legislation and is applicable for the following services, offering high quality:
Management of Container Terminal
Loading/Unloading of solid bulk cargoes, other than cereals
General cargo loading/unloading
Serving passenger ships and cruise ships
Concession of spaces for commercial and cultural activities
Cargo Delivery and Reception
Management is committed to meeting the requirements of all stakeholders and solidifying customer confidence through the fulfilment of specific quality standards and the ongoing improvement of the effectiveness of the Quality Management System in conformity with ISO 9001:2015.
The development and implementation of a Quality System in conformity with ISO 9001:2015 is clear evidence of ThPA SA’s commitment:
In this context, ThPA S.A., aims to:
To achieve the above goals, Management:
Raising awareness of the Company’s staff about the system’s goals and philosophy is a key pillar of its effective implementation and the achievement of the above goals.
The implementation and certification of the quality management system aims to:
Company’s Management constantly monitors and reviews the principles and objectives of this Quality Policy.
In this respect, this Policy is kept updated, communicated to staff and is available to the public and interested parties through the website of ThPA S.A.